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Frequently Asked Questions

  •  What is your policy on confidentiality?

The Canniff and Associate team views confidentiality as vital to the therapeutic relationship. You can be assured that the information you share with the psychologist will be maintained in strictest confidence in accordance with ethical and legal requirements. There are specific situations in which a psychologist is legally mandated to share confidential information and these will be discussed with you in your first session. Please ask your psychologist if you have any unanswered questions regarding confidentiality.


  • How much do you charge for services?

Canniff and Associates generally uses the Fee Schedule recommended by the Psychologists' Association of Alberta as a guideline for setting fees for services. You can access this fee schedule on the Psychologists' Association website at Canniff and Associates has some flexibility with this fee schedule and you should discuss your circumstances at the time of referral.

  • Do you Offer reduced rate counselling?

We have two options for reduced rate counselling services. From September - March we have intern students who see clients at no cost. These are masters level students who are nearing the completion of their degree. The second option is to book with our student therapists who see clients at a reduced rate of $60.00 an hour (please note that most benefit plans will not cover the cost for a student therapist). These therapists have completed their internship but are still finishing up the final course work of their masters program. Please contact our office to inquire more about our options for reduced rate counselling and which location they may be offered in.

  • ​What services do you provide and to whom?

We provide a variety of services to men, women, childen, and adolescents. Our services include individual, couples, family, and group therapy. We also provide a variety of assessment and consultation services. The Canniff and Associate team has a wide range of expertise, including working with people with depression, anxiety, stress, self-esteem, substance abuse, relationship issues, family issues, grief and loss, and trauma and abuse, among others.

  •  What is Play Therapy and how is it helpful?

Play therapy is a special form of counselling designed specifically for working with children. Research shows that children are not usually able to discuss their problems in the same way that adults can. As such, play therapy for children is generally seen as equivalent to "talk therapy" for adults.​

  •  When can I expect to see a therapist?

​Canniff and Associates has a number of therapists who work on different schedules to meet the needs of our clientele. Daytime evening, and weekend appointments may be available. Contact us to book an appointment.

  • Do you direct bill to my health benefits?

Yes, we can submit to some but not all health benefit plans you may hold. Please inquire with our office to see what benefits we can submit to. Several of our psychologists are able to submit to FNIHB. Canniff and associates also provides services to some Employee Assistance Programs. If our clinic is unable to direct bill to your benefit provider, you would pay for your counselling up front and submit your receipt and any other required paperwork to your benefit provider for reimbursement. We recommend to call your benefit to see what coverage is available to you and to find out their policies ahead of time




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